Privacy Policy

Here's where your info actually goes: First off, we use it to process your bookings and make sure your stay runs smoothly. That confirmation email you get? Your dietary preferences we remembered? That's your data at work.

We'll also use your contact details to send you booking confirmations, updates about your reservation, or answer questions you've sent our way. If you've opted in, we might send you special offers or news about what's happening at the hotel - but you can bail on those emails anytime, no hard feelings.

Your info helps us improve our services too. We look at patterns and feedback to figure out what guests love and what could use some work. And yeah, we use it for legal stuff when we have to - taxes, compliance, that sort of thing.

We're also using it to personalize your experience. If you told us you're gluten-free last time, we'll make sure our restaurant team knows before you even check in. Little touches like that matter to us.

Let's be straight - we don't sell your personal information. Period. But we do share it with certain partners who help us run things smoothly.

Payment processors see your credit card info when you book (we actually don't store full card numbers ourselves - that's handled by secure payment gateways). Our booking system provider has access to reservation details. If you've booked an adventure package, we'll share relevant info with our tour partners so they know you're coming.

Sometimes we work with marketing platforms to send emails or show you relevant ads - but these companies are bound by strict agreements and can only use your data for the specific services they're providing us.

And yeah, if the law requires it - like a court order or government request - we'll have to share information. We'd fight it if it seemed sketchy, but we're not above the law either.

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are tiny files that get stored on your device when you visit our site. They help us remember your preferences and keep you logged in if you've got an account.

Some cookies are essential - like the ones that make the booking system work. Others are optional and help us understand how people use our site. We also use analytics tools like Google Analytics to see which pages are popular and where people are getting stuck.

You can disable cookies in your browser settings, though it might make some features of our site a bit wonky. Most browsers let you choose which types of cookies you're cool with.

We might also use pixels and similar tech for retargeting ads - so if you browsed our spa page but didn't book, you might see an ad for it later. If that bugs you, there are browser extensions that block this kind of tracking.

Security's a big deal for us. We use industry-standard encryption (SSL/TLS) to protect data transmission - you'll see that little padlock in your browser when you're on our site. Our servers are protected by firewalls and regular security audits.

Only team members who actually need access to your info can see it - we're not letting the entire staff poke around in guest data. Employees go through privacy training, and we've got strict policies about handling personal information.

That said, nothing's 100% foolproof in the digital world. We do everything we can to keep your data safe, but we can't guarantee absolute security. If there's ever a breach that affects your information, we'll let you know ASAP and tell you what steps to take.

We also regularly update our systems and software to patch any vulnerabilities. It's an ongoing thing, not a one-and-done deal.

Your data belongs to you, and you've got rights. Under Canadian privacy laws (we follow PIPEDA), you can ask to see what personal info we've got on file. Want a copy? Just reach out and we'll get it to you.

Think something we've got is wrong? Let us know and we'll fix it. Want us to delete your info? We can do that too, as long as we don't have a legal reason to keep it (like tax records or active reservations).

You can opt out of marketing emails anytime - there's an unsubscribe link at the bottom of every promotional email we send. You'll still get essential stuff like booking confirmations though, because, well, you need those.

If you've got concerns about how we're handling your data, you can file a complaint with the Office of the Privacy Commissioner of Canada. We'd prefer you talk to us first so we can sort things out directly, but you've got that right.

To exercise any of these rights, just email us at reservations@galvryonquinthal.info or call (604) 555-0187. We'll verify your identity and get things handled within a reasonable timeframe.

We don't hang onto your information forever. How long we keep it depends on what it's for and what the law requires.

Booking and payment records stick around for about seven years - that's mostly for tax and accounting purposes. Guest preference data gets kept as long as you're an active guest (if you haven't stayed with us in five years, we'll probably archive or delete it).

Marketing data? We'll keep it until you unsubscribe or ask us to delete it. Website analytics are usually aggregated and anonymized pretty quickly, so they're not really "your" data anymore after a short while.

If you ask us to delete your info, we'll do it within 30 days unless there's a legal reason we need to keep it. And even then, we'll only keep what's absolutely necessary.

Our website and services aren't aimed at children under 13, and we don't knowingly collect their personal information. If you're booking for a family with kids, we'll collect info about them as part of the reservation, but that should come through a parent or guardian.

If we somehow ended up with a child's personal info without parental consent, we'd delete it as soon as we found out. Parents, if you think we've got your kid's info and shouldn't, please let us know right away.

Look, things change - laws get updated, we add new services, technology evolves. When we need to update this privacy policy, we'll post the new version here and update the date at the top.

If it's a major change that affects how we use your data, we'll try to give you a heads up via email or a notice on our website. But honestly, it's worth checking back here occasionally just to stay in the loop.

By continuing to use our services after we've posted changes, you're basically saying you're cool with the updated policy. If you're not cool with it, you can always stop using our services or reach out to discuss your concerns.

If you've got questions, concerns, or just want to chat about how we handle your privacy, we're here for it. Seriously - we'd rather have you reach out than worry in silence.

Email us: reservations@galvryonquinthal.info
Call us: (604) 555-0187
Write to us: 1847 Mountain View Boulevard, Whistler, BC V8E 0X9, Canada

We'll do our best to respond within a few business days. And hey, thanks for taking the time to read through all this. We know it's not the most exciting content, but your privacy matters to us, and we appreciate you trusting us with your information.